Digital Government Strategy

Mission
Strategic Outcomes
Strategic Initiatives

Creating a Digital First Government in Service of the Nation. This mission underscores the government’s commitment to prioritising digital transformation in all aspects of public service delivery. It envisions a responsive, efficient, and inclusive government that leverages technology to meet the needs of its citizens and businesses effectively.

Strategic Principles

Citizen-Centricity

Digital services must be designed around the needs and experiences of citizens and businesses, ensuring accessibility, inclusivity, and ease of use.

Efficiency and Responsiveness

Streamlining government processes through automation, data integration, and real-time service delivery to improve efficiency and reduce response times.

Transparency and Accountability

Leveraging digital tools to increase government transparency and enable citizens to participate more actively in governance.

Resilience and Security

Ensuring robust cybersecurity frameworks and resilient digital systems to safeguard sensitive information and maintain public trust.

Innovation and Agility

Fostering a culture of continuous improvement and adapting quickly to emerging technologies and trends to stay ahead in a rapidly evolving digital landscape.

Strategic Outcome

1

Seamless Digital Access

KSM 1

Percentage of end-to-end government services accessible digitally in government portal.

2

Enhanced Service Improvement through
Digital Transformation

KSM 2

Percentage of government services transformed through business process improvement

KSM 3

Percentage of digital service applications completed within TPOR

KSM 4

Percentage of government digital services meeting accessibility standards for persons with disabilities

3

Increased Public Trust & Experience

KSM 5

Percentage of citizen satisfaction score for digital services

4

Future-Ready Government Workforce

KSM 6

Percentage of government workforce who meet digital competency requirements

Strategic Initiatives

Policy, Safety and Security

1.1. Strengthening Project Governance and Implementation

  • Promote Rapid Prototyping Framework for Government Project Implementation
  • Explore Innovative Procurement Mechanisms
  • Introduction of Government Cloud First Policy
  • Addressing Digital Sovereignty
  • Driving Government Transformation (coordinating with Jawatankuasa Transformasi Perkhidmatan Awam for change management of the public sector)

1.2. Improving System Design and User Experience

  • Refresh of Digital Service Guidelines to include UI/UX
  • Improving User Experience Insight
  • Updated Government Technology Stack
  • Updating the Brunei Digital Government Blueprint

1.3. Maintaining Security and Privacy

  • Update of Personal Data Protection for Government
  • Strengthening of National Incident Response Plan

Infrastructure and Access

2.1. Refresh of Government Portals

  • Revamp of Gov.BN Portal and SuperApp
  • Enhancement of National Business Services Portal
  • Promotion of Brunei ID platform integration
  • Promotion of Digital Payment Hub integration

2.2. Strengthening of Government Technology Development Stack

  • Introduction of Low-Code and No-Code Platforms
  • Exploration and Pilot of Open Source Technology in Government
  • Development of Document Management System (Sistem Pengurusan Rekod – SPERE)

2.3. Evolving use of Cloud Services

  • Adoption of Hybrid Cloud system implementation
  • Promotion on the use of Containerisation Architecture

Awareness and Manpower Development

3.1. Evolution of E-Government National Centre

  • Transformation of Digital Government Ecosystem
  • Adopting a Product Development Model
  • Strengthening Government DevOps Practices
  • Building an Innovation Culture in Government

3.2. Strengthening Digital Literacy of Government Officers

  • Building Comprehensive Digital Literacy Training
  • Introducing Advanced Technical Training for Specialists
  • Developing Digital Competency Tracking System for civil servants

3.3. Enhancing Digital Project Delivery Competencies

  • Professional Certification and Capacity Building Programmes in Digital Project Management and Implementation

3.4. Strengthening the role of Chief Information Officer (CIO) and Digital Transformation Lead (DTL)

  • Strengthening Digital Governance and Leadership Framework

Research and Innovation

4.1. Strengthening Collaboration with Innovation Centers

  • Promoting Innovation Challenges and Hackathons

International Collaboration

5.1. Strengthening Regional Partnerships

  • Promoting Interoperability
  • Collaboration with leading IT Industries