Digital Government Strategy

Mission
Strategic Outcomes
Strategic Initiatives

Creating a Digital First Government in Service of the Nation. This mission underscores the government’s commitment to prioritising digital transformation in all aspects of public service delivery. It envisions a responsive, efficient, and inclusive government that leverages technology to meet the needs of its citizens and businesses effectively.

Strategic Principles

Citizen-Centricity

Digital services must be designed around the needs and experiences of citizens and businesses, ensuring accessibility, inclusivity, and ease of use.

Efficiency and Responsiveness

Streamlining government processes through automation, data integration, and real-time service delivery to improve efficiency and reduce response times.

Transparency and Accountability

Leveraging digital tools to increase government transparency and enable citizens to participate more actively in governance.

Resilience and Security

Ensuring robust cybersecurity frameworks and resilient digital systems to safeguard sensitive information and maintain public trust.

Innovation and Agility

Fostering a culture of continuous improvement and adapting quickly to emerging technologies and trends to stay ahead in a rapidly evolving digital landscape.

Strategic Outcome

1

Seamless Digital Access

KSM 1

Percentage of end-to-end government services accessible digitally

2

Enhanced Service Improvement through
Digital Transformation

KSM 2

Percentage of Government services transformed through business process improvement

KSM 3

Percentage of digital service applications completed within TPOR

KSM 4

Percentage of government digital services meeting accessibility standards for persons with disabilities

3

Increased Public Trust & Experience

KSM 5

Percentage of citizen satisfaction score for digital services

4

Future-Ready Government Workforce

KSM 6

Percentage of government workforce who meet digital competency standards

Strategic Initiatives

Policy, Safety and Security

1.1. Strengthening Project Governance and Implementation

  • Rapid Prototyping Framework
  • Dynamic Purchasing System
  • Innovative Procurement Mechanisms
  • Developing Sovereign Cloud Policy
  • Cross-Ministry Data Sharing Framework
  • Coordinating the Jawatankuasa Transformasi Perkhidmatan Awam for change management of the public sector

1.2. Improving System Design and User Experience

  • Refresh Digital Service Guidelines to include UI/UX
  • Developing a User Experience Taskforce
  • Establishment of Business Process Engineering Master-contract

1.3. Maintaining Security and Privacy

  • Development of Personal Data Protection for Government
  • Development of National Incident Response Plan
  • Introducing Data Broadcasting Policy

Infrastructure and Access

2.1. Refresh of Government Portals

  • Enhancement of Gov.BN Portal and SuperApp
  • National Business Services Portal
  • Continue Rollout of Digital Identity System
  • Continue Rollout of Digital Payment System

2.2. Strengthening of Government Technology Development Stack

  • Standardised Technology Stack and Explore Open Source Tools
  • Low-Code and No-Code Platforms
  • Brunei Digital Government Blueprint

2.3. Evolving use of Cloud Services

  • Deployment of Hybrid Cloud
  • Operational Sovereignty for Cloud
  • Promotion of Containerisation Architecture

Awareness and Manpower Development

3.1. Evolution of E-Government National Centre

  • Adopting a Product Development Model
  • Implementing DevOps Practices
  • Building an Innovation Culture

3.2. Strengthening Digital Literacy of Government Officers

  • Building Comprehensive Digital Literacy Training
  • Reviewing Advanced Technical Training for Specialists
  • Digital Portfolio Atlas
  • Developing Competency Tracking System for civil servants

3.3. Improving Project and Change Management of Project Managers

  • Enhancement to Project Management Certification Programs
  • Introducing Change Management Framework

3.4. Strengthening the role of Chief Information Officer (CIO) and Digital Transformation Lead (DTL)

  • Strengthening Governance and Leadership Framework
  • Refresh Strategic Digital Technology Roadmap

Research and Innovation

4.1. Strengthening Collaboration with Brunei Innovation Lab and other Innovation Centers

  • Research and Innovation Challenge
  • Digital Policy Co-Creation Labs

International Collaboration

5.1. Strengthening Regional Partnerships

  • Promoting Interoperability
  • Establishment of Comprehensive Capacity Building
  • Collaboration with leading IT Industries